The Technical Support Department at Pace Software, Inc. provides telephone and web based support utilizing the latest remote access technologies. The scope of this service covers questions, training and direct assistance in the use of any feature of the Yes Management System.

Software Updates

Pace is constantly improving and adding new software features that benefit our customers. We are dedicated to the continual improvement of the software so that it never becomes obsolete and remains relevant to the needs automotive service industry. Typically there are two updates per year. Updates are free as part of our support subscription.

Hours

The Technical Support Department is available Monday-Friday between 8:30 AM EST and 8:00 PM EST(Excluding Holidays)

Eligibility

A Support Services Agreement is available to all users of the Yes Management System. Support Services will become effective after receipt of payment at the Pace Software, Inc. office

Terms of Agreement

The Support Services Agreement is an automatically renewable annual subscription that can be paid on a monthly, quarterly, or yearly basis. The monthly subscription is preferred by most customers and is billed on the first of every month to a credit card. The quarterly and yearly Technical Support Agreements are billed in the same fashion however they are also payable by check. If you decide not to take advantage of the benefits offered by the Support Services Agreement, there will be a $145.00 per issue charge for users that do not have an active subscription for Technical Support. There will also be a prorated charge for any software updates based upon the time without an active Support Services Agreement and number of updates requested.