Client Services Agreement

The Technical Support Department at Pace Software, Inc. provides telephone and web based support for users of the Yes Management System. The scope of this service covers questions and issues relating to the Yes Management System. Pace Software, Inc. also has a users forum at www.pacecomputer.com for use by our customers with an active Technical Support Agreement. After initial telephone contact the Technical Support Department may connect to the computer for further examination of the issue or question.

Software Updates

Pace is constantly improving and adding new software features that benefit our customers. We are dedicated to continuous improvement of the software so that it never becomes obsolete and remains the most complete and innovative solution for shop management in the automotive service industry. Typically there are two to four updates per year and the cost of receiving the updates is covered by the Support Services Agreement.

Training

Market dynamics are constantly changing and we understand that there is a continuous need to offer the availability of training to help our customers maintain a competitive edge. That is where Pace University becomes a valuable asset. Individual, User Group and Webinar training sessions are offered to showcase new YES Management System features and help users explore in greater detail the capabilities of the software. An added benefit of these sessions is the interaction of users and the open exchange of ideas regarding how they use YES in their business.

Hours

The Technical Support Department is available Monday-Friday between 8:30 AM EST and 5:30 PM EST

Eligibility

A Support Services Agreement is available to all users of the Yes Management System. Support Services will become effective after receipt of payment at the Pace Software, Inc. office

Terms of Agreement

The Support Services Agreement is an automatically renewable annual subscription that can be paid on a monthly, quarterly, or yearly basis. The monthly subscription is preferred by most customers and is billed on the first of every month to a credit card. The quarterly and yearly Technical Support Agreements are billed in the same fashion however they are also payable by check. If you decide not to take advantage of the benefits offered by the Support Services Agreement, there will be a $99.00 per issue charge for users that do not have an active subscription for Technical Support. There will also be a prorated charge for any software updates based upon the time without an active Support Services Agreement and number of updates requested.

More information and to receive a Support Services Agreement