I felt it was necessary to sit down and write this letter.  Our company has been a customer of Pace since shortly after opening our first store in 1990.  We started using the YES Management Software when it was in version 1.xx.  Now we have over 50 stores open and have migrated through numerous enhancements and version upgrades over the years.

In the business world (and especially the technology world) things are very dynamic.  Changes are a constant.  One thing that has remained the same over the years is working with Pace.  The Yes System has been an ever evolving Management System allowing us to keep pace with both our operations and the changes in the automotive industry.  A good piece of software today is not necessarily a good piece of software tomorrow.  The foresight and planning your company had provided in the software as a result of input from your customers has placed you at the front of the pack.  Combine that with your staff’s ability to offer suggestions or just timely fix an issue has KEPT you at the front of the pack.

In running over 50 service facilities in 4 states would be impossible without the support and planning your have assisted with.  Reliability of the software is also of the utmost importance in an operation of our size and you have performed famously.

In closing, I look forward to working with Pace for many years to come!

Customer Prefers to Stay Anonymous

Chet Singh:
“Our shop is in constant need of better, more innovative business solutions. When we needed to replace our old DOS system to a new Windows based shop management system our decision to choose Pace Software’s YES Management was the smartest decision we have ever made.

Pace Software’s team made the transition to a new Windows based shop management system seamless, and its technical support is unparalleled. Every time I call them for technical support I always reach a live person, never a voice mail box.

The YES Management product is always being updated with new features that improve the efficiency of my business. We especially enjoy the free Carfax® VIN decoder. It provides a valuable solution that speeds up the creation of our repair orders. Another great feature in the YES Management system is Carfax Service Link™ free advertising. Service Link gives us advertising to millions of consumers on the Carfax Vehicle History Report at no cost to us.”

Chet Singh
Chet’s Chevron & Courtesy Automotive
Naples FL

I originally purchased the Active Advantage software by Pace.  Now that I have become comfortable with the software, I want more which the YES software can provide.  What is great about this is that I could start with the more simple program and now Pace is applying what I paid for that toward the purchase of the YES software, so no money lost.  I look forward to using YES.

I also want to comment about the great tech support team at Pace.  Any time I call with a question, who ever it may be in this department, takes the time to answer the question I may have and make sure that I understand what they are telling me.  They are so dedicated that recently, I know it was time for one of the team members to go home for the day but she did not care.  She told me that she wanted to make sure that I got the help needed right now.

This company truly cares about their customers making me very happy that I decided to purchase my software from them.  With great software and great customer service, they stand above the rest.

Craig Johnson

Craig Johnson Automotive

Rowland Heights, CA

Charlie Elder:
“We purchased YES in 1993 after looking approximately four years for a Shop Management System. The YES Management System was the only system that did everything I needed a Shop Program to do for my business.”

Charlie Elder
Ray Gordon Brake Service
Tallahassee, FL 32308-4201

Charlie Elder, AAM — Past Chairman of ASA's Board of Directors and owner of Ray Gordon Brake Service (Automotive Service Association)

I was a long time user of the Yes Dos system.  The Dos system was almost a bullet proof system that made us a lot of money over the years.  Choosing to move to the Windows version was definitely a growing experience on our part because we were full of fear and anxiety.  Your staff (I don’t want to mention names because I might forget someone and they are all great!) made the transition pretty seamless.  They had us using the basics of the system within a couple of hours and were always friendly and ready to answer all of our questions (silly or legitimate) and talk us out of any trouble spots we managed to get ourselves into.

While becoming comfortable with the system and starting to explore, I found some of the really great tools that are already in the system.  It seems like whenever I send in a suggestion, I get a call telling me the system already does that and how or where to find it.

Your technical support staff all do a great job!  They are very responsive and eager to help whenever they can.  I can’t express to you how grateful I am that they are there when I have a question or concern.  Each and every one of them are professional and good at what they do!

I know this is lengthy but I had trouble in saying what I wanted to say with fewer words.  Again, thank you for everything and I look forward to many more years of doing business with your company.

Barb Kinder

Autotech Auto Center

O’Fallon, MO