Keep Your Customers Happy

Don’t just go for customer satisfaction...Strive for creating the greatest customer experience!

These days, buyers are so empowered when it comes to servicing their cars. Because they have search engines at their fingertips, they fully understand the world of auto repair. Not only the way your customers research and find your shops are changing, but also the way customers expect to interact with your business is changing.

“Auto shops near me” searches are increasing. Your customers are now looking for a frictionless experience – they want services to be faster, easier and convenient across all touchpoints. Cell phones are the first-choice device for all your customers. Whether it’s requesting a quote, scheduling appointments, researching, comparing, purchasing, and payments, they want to be able to do everything online.

The question is “Can your customers find you online, get what they need when they come to your shop, and leave with a smile on their face?”

The kind of interaction your customers have with your shop at every touchpoint defines the customer experience. The better the customer experience, the better customer retention, lifetime value, and loyalty towards your auto repair shop.

Provide a superb customer experience from start to end...and make each of your customers feel they are cared for and important to your business with Pace.